When you can't find what you're looking for in our collection, we will try to get a copy from another library in BC by accessing OutLook Online. OutLook Online is a catalogue of materials from both public and academic libraries throughout BC.
OutLook Online Help
If you need help at any time searching OutLook Online, click on the Help button found at the top right-hand corner of the screen. You can also ask a Library staff member for assistance or email our Interlibrary Loan Department. For information on placing your own Interlibrary loan requests with OutLook Online, see the Guide to Placing Interlibrary Loan Requests.
What can be borrowed from other libraries?
Books not in our collection, which have been published for more than 18 months
Photocopies of newspapers, magazines, and journal articles
Microfiche & microfilm
Government documents
Conference proceedings
Talking books for blind or visually impaired library members
What can't be borrowed from other libraries?
DVDs
CDs
Video cassettes
Audio cassettes
How do I place or track a request?
Visit, telephone, or email the Library where staff will complete an Interlibrary Loan (ILL) form. Library staff can also track your request once it's been made. When your ILL arrives, you will be notified by telephone. For information on placing your own Interlibrary loan requests with OutLook Online, see the Guide to Placing Interlibrary Loan Requests.
When will a loan arrive?
The length of time varies, typically, from 2 to 8 weeks
Do I have to pay?
While our service is free, fees may be set for certain items by a lending library.
Generally, there is no charge for Interlibrary Loans. However, some Colleges and Universities do charge a fee, and these are passed on to the member making the request. Members are notified by Library staff of any Interlibrary Loan charges that would be passed on from a Post Secondary institution prior to the request being finalized.
Members who make a request but do not pick up an item when it comes into the Library will be charged $2 per title.
If you think a title might be of interest to other Library members, you can make a suggestion that the Library purchase a title. Suggestion to Purchase forms are available to download in PDF format (144 KB).
Is there a limit on the number of titles that I can request?
There is a limit of 3 active requests at any one time.
Can I renew my Interlibrary loan if I haven't finished reading it?
Interlibrary loans are not renewable. If you need more time, you will need to do another request for the same title.
What is the overdue fine for returning an Interlibrary loan late?
Overdue fines for Interlibrary Loans are 50¢ per day to a maximum of $5 per item.
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When you can't find what you're looking for in our collection, we will try to get a copy from another library in BC by accessing OutLook Online. OutLook Online is a catalogue of materials from both public and academic libraries throughout BC.
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